Problems After Installation

If you are experiencing problems after installing, first, review Installing Extension to ensure you have installed correctly. Then, visit our troubleshooting guide.
If you cannot resolve the issues, disable the extension by navigating to Root Magento Install/app/etc/modules/ and finding the .xml file for the extension you just installed. Rename this file to filename.xml.disable. This totally disables the extension and all functionality of the extension. If you’re still having issues after this, the problem is being caused by some external factor and not by the extension. Refreshing the cache will cause all of the latest files to be uploaded, so the problem could have arrived as a result of doing this.
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