One extension license is limited to one live and two test Magento instances, and support for one configuration. We cannot support multiple test environments, or multiple configurations on one Magento instance. If this is what you require, please contact us to discuss support packages prior to purchase.
If you have multiple domains running on one Magento instance, supply us with the domain name you are testing with first – the serial key will then work for the other domains as well.
Free upgrades are provided for the Magento 1.x release for 2 significant Magento releases OR one year from date of purchase, whichever is sooner. E.g. if you buy for Magento CE1.7 we will provide upgrades for upto CE1.9. We aim to have support ready for new Magento versions within one month of release. Magento 2 is not covered in this upgrade, though we will offer a significant discount.
We would like to offer customers infinite support, but realistically this is just not viable for us to do as a company. Magento are constantly changing their product and as such we have to continue to invest in changing our extensions to work with their later versions. We also add in new features, enhancements which can result in support being required when upgrading. We hope our customers can understand our position here. If you are upgrading and have used little support then please contact us via WebShopApps.com and we will look at giving you a discount.