This is where to look if you’re running into issues when trying to use one of our table/csv based extensions.
The first things to check are:
|[Note 2] Unable to see shipping rates||Invalid CSV File or Rules|
|Rules not working when no weight has been defined||All products must have a weight defined in the “weight” attribute, even when not filtering by weight. This is a requirement of all Magento shipping methods.|
|[Note 2] Unable to upload CSV – Base Table or View Not Found||SQL has not run successfully or you are missing code|
|[Note 2] Unable to upload CSV – Incorrect format||Incorrectly formatted CSV|
|Duplicate Row error message when uploading a CSV||Duplicate Row Error|
|Unable to save Product listing||Indexes need refreshing|
|Missing attributes from attributes tab||Attribute sets not setup correctly|
|[Note 1] No Shipping Tab in Product Listing||Attribute sets not setup correctly|
|[Note 1]Shipping Tab not showing||SQL has not run successfully or you are missing code|
|Extension not showing in admin panel||Either incorrectly installed or cache not refreshed|
|Call to a member function toOptionArray() on a non-object||You have not recompiled or are missing code.|
|Blank screen when navigating in admin||You have not recompiled or see error messages on a blank page|
|White screen – only half of page showing||Extension conflict|
|[Note 1] Unknown Column ‘e.Some Attribute in Field List’||Indexes need refreshing|
|Invalid Model for Shipping Method: <carrier name>||Known magento bug when uninstalling doesnt clear out all db fields|
|Invoice being cut off half way down||Known magento bug when uninstalling doesnt clear out all db fields|
|Free Shipping Promotions not working||Free shipping incorrectly setup|
1 – This applies only to extensions that create attributes. For example: Shipping Override, Product Matrix, Shipping Calendar. Extensions that do not add attributes include Matrixrates and Premium Rates.
2 – This applies only to extensions that use CSV files. For example: Matrixrates, Premium Rates, Product Matrix, Shipping Override, Shipping Calendar, Handling Fees Matrix.