Troubleshoot

If you are unable to get rates when using the Shipping Calendar extension there are likely to be a number of reasons why this might happen.  Shipping can be inherently complex, and setting up custom rules can result in missing rates if you have not configured correctly, missed rates or misunderstood a concept.

Please firstly review the WebShopApps TroubleShooting Guide and the CSV TroubleShooting Guide.

If issues remain then reduce the csv file back to the test setup and ensure you can get rates then. Slowly build it back up piece by piece to identify where the issue is.

Retrieve the logs from the extension, and review these to ensure the destination, shipping groups, weights, prices, etc match your understanding of the products.

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