If you are experiencing problems after installing, please first go through each step above again and ensure you have installed correctly. Then see our troubleshooting guide here.

If you cannot resolve the issues then disable the extension by navigating to Root Magento Install/app/etc/modules/ and find the .xml file for the extension you just installed. Rename this file to filename.xml.disable This totally disables the extension and all functionality of the extension. If you’re still having issues after this the problem is not being caused by the extension but by some external factor. Refreshing the cache will cause all latest files to be uploaded, so it could be as a result of doing this.