In most cases installation and configuration of our extensions is a seamless process that can be completed by the individual with little effort. There are however occasions when people encounter difficulties.
There are 4 main reasons for this:
- Incorrect Installation
- Serial Keys not Entered
- Incorrect Configuration – Please review the Configuration section of this Knowledge Base
- Extension Conflict with other code on the site
Please check your installation, serial keys, configuration and for conflicts. Then review the common configuration issues seen below.
If you are still having issues then please use the WebShopApps Logger which will provide diagnostic information to help you isolate the issue.
Common Issues Seen
| Problem | Resolution |
|---|---|
| Unable to see shipping rates | Invalid credentials |
| Unable to save Product listing | Indexes need refreshing |
| Missing expected attributes e.g. shipping group from attributes pane | Attribute sets not setup correctly |
| No Shipping Tab in Product Listing | Attribute sets not setup correctly |
| Unable to upload CSV – Base Table or View Not Found | SQL has not run successfully or you are missing code |
| Shipping Tab not showing | SQL has not run successfully or you are missing code |
| Extension not showing in admin panel | Either incorrectly installed or cache not refreshed |
| Call to a member function toOptionArray() on a non-object | You have not recompiled |
| Blank screen when navigating in admin | You have not recompiled |
| White screen;half page showing | Extension conflict |
| Unknown Column ‘e.Some Attribute in Field List’ | Indexes need refreshing |
| Invalid Model for Shipping Method: <carrier name> | Known magento bug when uninstalling doesnt clear out all db fields |
| Invoice being cut off half way down | Known magento bug when uninstalling doesnt clear out all db fields |
| Free Shipping Promotions not working | Free shipping incorrectly setup |
| Completely Blank Page | View errors on a blank page. |