CSV Based Extension Troubleshooting Guide

This is where to look if you’re running into issues when trying to use one of our table/csv based extensions.

The first things to check are:

  1. Incorrect Installation
  2. Serial Keys not Entered
  3. Incorrect Configuration – Please review the Configuration section of this Knowledge Base
  4. Extension Conflict with other code on the site
Problem|Resolution
Unable to see shipping rates|Invalid CSV File or Rules
Unable to upload CSV – Base Table or View Not Found|SQL has not run successfully or you are missing code
Unable to save Product listing|Indexes need refreshing
Missing attributes from attributes tab|Attribute sets not setup correctly
No Shipping Tab in Product Listing|Attribute sets not setup correctly
Shipping Tab not showing|SQL has not run successfully or you are missing code
Extension not showing in admin panel|Either incorrectly installed or cache not refreshed
Call to a member function toOptionArray() on a non-object|You have not recompiled or are missing code.
Blank screen when navigating in admin|You have not recompiled
White screen – only half of page showing|Extension conflict
Unknown Column ‘e.Some Attribute in Field List’|Indexes need refreshing
Invalid Model for Shipping Method: <carrier name>|Known magento bug when uninstalling doesnt clear out all db fields
Invoice being cut off half way down|Known magento bug when uninstalling doesnt clear out all db fields
Free Shipping Promotions not working|Free shipping incorrectly setup
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