Not seeing accessorials in backend after order is placed


If you are not seeing accessorials in the admin section of the order when the order is placed it can be for a number of reasons:

1) You have not cleared the cache from disk in var/cache – this is required for the new database columns which the Freight extension uses to be picked up

2) There is a theme issue in your admin panel

3) For some reason the accessorials are not getting saved

How to Check if Accessorials are being Saved in the Order

Let’s check this backwards. We start at the order, and work back to the quote.

In sales_flat_order after the extension is installed you should see 4 extra columns for liftgate, ship to, notification, and inside delivery (note that not all extensions support all 4, but all support the first 2).

Check this table to see if accessorials have been set on the order.

If they have an you cannot see in the frontend you have a theme issue.  Look at what extensions you have installed that could affect the order panel and see if they are obstructing the WSA extension. You can eliminate extensions temporarily on a test site by setting active to false in the respective module file in app/etc/modules.

How to Check if Accessorials are being Saved in the Quote

There is a table sales_flat_quote_address. This stores the accessorials. You can check this for the particular user in the cart (and on the payment page of checkout) and see if these are being saved. If they are in there, but you don’t see them being transferred to the order than this is where your issue is. Contact WSA for further support.

If you don’t see accessorials being saved in the quote then please recheck your var/cache was fully flushed and contact WSA for support.



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