Installation Related Issues

Please use the table to identify and resolve installation related issues:

Code Problem Resolution
100 When extracting zip asks for password  Directory structure is too long
101  Unknown Column ‘Used_In_Product_Listing’ in ‘Field List’  Extension is not compatible with this Magento version
102 Installation results in error report or white screen on frontend  SQL has not run successfully or you are missing code
103 Specified Key Wsa Too Long; Max Key Length is 1000 Bytes  SQL error specific to certain MySQL installations
104 Extension not showing in admin panel  Either incorrectly installed or cache not refreshed
105 Open_Basedir Restriction in effect  Invalid permissions in php.ini; Cannot run SQL
106 Call to a member function to OptionArray() on a non-object  You have not recompiled
107 Blank screen when navigating in admin  You have not recompiled
108 Unknown column e.<some Attribute>  Indexes need refreshing

After installation has been successfully done please configure the extension following the appropriate documentation. Until configured you may well likely not see any changes to your site or shipping logic.

If you are unable to resolve the issue please disable the extension and contact WebShopApps Support.

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