CSV Related Issues

Common Issues Seen

Please note that this article is common between multiple extensions. Any references to “shipping groups” also apply to handling groups and special shipping groups. Not all extensions (for example, Premium Rates) have these attributes, however.
Unable to upload CSV – Base Table or View Not Found
SQL has not run successfully or you are missing code
0 rows showing as uploaded
CSV’s must be saved as Windows File Type on a mac
Undefined offset on upload
 Incorrectly formatted csv file
Duplicate row error on csv upload
Same shipping rates & filters declared twice
No import button to upload csv file
Need to change to Website Configuration Scope
Post/Zip code filtering not working
Incorrectly setup in csv and/or settings
CSV Upload failing, not using a MAC
Save in UTF-8 Format
CSV Upload returns you to Magento Dashboard
Exceeding PHP Max Upload Size
Large CSV does not import
Exceeding PHP Max Upload Size


Diagnosing No Shipping Rates

If you are not able to see shipping rates in the frontend check the following:

  1. You have uploaded a csv file successfully
  2. You have enabled the extension & the serial key is present
  3. The cart scenario is catered for by the csv file (you can use the logger to determine exactly what it is matching on)
  4. Check weights, quantities, prices will match a row in the csv

CSV Common Mistakes

  1. Incorrect weight, price, quantity ranges
  2. Incorrect spelling of shipping group
  3. Shipping group not assigned to a product
  4. * shipping group not set to be all items
  5. You have entered the shipping group values at a store level rather than global level i.elogs1

CSV Format

With Open Office or Libre office, when saving the CSV you should see an option for “Edit Filter Settings” in the “save as” dialog. In the next dialog will be an option for “field delimiter” (a comma) and “text delimiter” (quotes), as shown below:



If using Excel for Mac you will need to select the Windows CSV file format.

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