TroubleShooting Guide

In most cases installation and configuration of our extensions is a seamless process that can be completed by the individual with little effort. There are however ocassions when people encounter difficulties. There are usually 3 main reasons for this:
  1. Incorrect Installation
  2. Incorrect Configuration
  3. Extension Conflict with other code on the site
1&2 are by far the most common issue we see. Extension conflicts tend to be rare with our extensions, though they can occur. We have tools to assist with diagnosing extension conflicts, see section below.
When you have issues there are various tools that can help you diagnose the problem and then resolve:
  1. Our Most Common List of extension issues
  2. Our Error Code List below – check this for your particular error
  3. Our WebShopApps Logger which will provide diagnostic information to help you isolate the issue
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